Terms & condition

1. Order Placement:

  • By placing an order with OrthoSole, you agree to provide accurate and complete information during the checkout process. Ensure that the shipping address, contact details, and payment information are correct.

2. Order Confirmation:

  • Upon successful order placement, you will receive an order confirmation email. This email serves as an acknowledgment of your order and includes details such as the order number, items purchased, and the total cost.

3. Payment Authorization:

  • By completing a purchase on our website, you authorize OrthoSole to charge the provided payment method for the total amount of your order, including product costs, shipping fees, and applicable taxes.

4. Order Modification or Cancellation:

  • Once an order is placed, it enters our system for processing immediately. We cannot guarantee the ability to modify or cancel orders. Please review your order carefully before confirming your purchase.

5. Order Processing Time:

  • The processing time for orders may vary. We strive to process orders promptly, and the estimated processing time is provided during the checkout process. Delays may occur due to unforeseen circumstances, and we appreciate your understanding.

6. Shipping & Delivery:

  • OrthoSole is not responsible for delays in shipping caused by unforeseen circumstances, such as weather conditions, customs processes, or carrier issues. Once your order is shipped, you will receive a confirmation email with tracking information.

7. Product Availability:

  • All products on our website are subject to availability. In the rare event that a product becomes unavailable after you have placed an order, we will notify you promptly and offer alternatives or a refund.

8. Returns and Refunds:

  • Our return policy is outlined separately in the "Return Policy" section. Please review it for information on eligible returns, return process, and refund options.

9. Communication:

  • By placing an order, you agree to receive email communications related to order status, shipping updates, and promotional offers. You can opt-out of promotional emails at any time.

10. Governing Law: - These Terms & Conditions are governed by and construed in accordance with the laws 

11. Updates to Terms & Conditions: - OrthoSole reserves the right to update or modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website.

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.